Refund and Returns Policy

Refund and Returns Policy

Last Updated: August 8, 2026

At DaRucci Jackets, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible item, you may request a return in accordance with the terms outlined below.

Please review this Refund and Returns Policy carefully before making a purchase.

1. Return Window

We accept eligible returns within 30 days of delivery.

The 30-day return period begins on the date your order is marked as delivered to your shipping address.

Return requests submitted after 30 days from delivery may not be accepted.

2. Return Eligibility

To qualify for a return, the item must:

• Be returned within 30 days of delivery

• Be unworn and unused

• Be in its original condition

• Have all original tags attached

• Be free from stains, odors, damage, alterations, or signs of wear

• Be returned with its original packaging where applicable

• Include proof of purchase or the relevant order information

We reserve the right to refuse a return if the returned product does not meet these conditions.

Customers may open and inspect an item as they would reasonably do when purchasing clothing in a physical retail store, but the product must not be worn beyond what is necessary to determine fit and suitability.

3. How to Request a Return

To request a return, please contact us at:

Email: hello@daruccijackets.com

Please include the following information in your request:

• Full name

• Order number

• Product you wish to return

• Reason for the return

If the item arrived damaged, defective, or incorrect, please also provide clear photographs showing the issue.

Once your return request has been reviewed, we will provide return instructions and the appropriate return address.

Please do not send a return without contacting us first.

Unauthorized returns or products sent to an incorrect address may not be accepted or processed.

4. Return Shipping Costs

For standard returns, including returns due to size, fit, preference, or change of mind, the customer is responsible for return shipping costs.

We recommend using a trackable shipping service and retaining your shipping receipt until your return has been processed.

Original shipping charges, if any, are non-refundable unless the return is due to an error on our part or the product arrived damaged or defective.

If you receive an incorrect, damaged, or defective item, please contact us before returning it. Where the issue is confirmed to be our responsibility, we will provide appropriate return instructions and cover the reasonable return shipping cost.

5. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible at hello@daruccijackets.com.

Please provide:

• Your order number

• A description of the issue

• Clear photographs of the product

• Photographs of the packaging where relevant

After reviewing the issue, we will provide an appropriate resolution, which may include a replacement, exchange, or refund.

Verified damaged, defective, or incorrect items will not require the customer to bear the reasonable return shipping cost.

6. Exchanges

We accept exchanges for eligible products, subject to product availability.

If you need a different size or eligible replacement, contact us at hello@daruccijackets.com within 30 days of delivery.

Exchange items must meet the same eligibility requirements described in this policy.

If the requested replacement is unavailable, we may offer an alternative product or issue a refund for the eligible returned item.

For exchanges requested due to size, fit, or customer preference, return shipping costs are the customer’s responsibility.

7. Non-Returnable Items

The following items may not be eligible for return:

• Items returned more than 30 days after delivery

• Items that have been worn or used

• Items that have been altered, washed, or damaged after delivery

• Items without their original tags

• Items showing stains, odors, scratches, or other signs of use

• Personalized or custom-made products, unless defective or incorrect

• Gift cards, where applicable

• Items specifically identified as final sale or non-returnable before purchase

These restrictions do not limit any rights you may have under applicable consumer protection laws.

8. Refund Process

Once your return is received, we will inspect the product to confirm that it meets our return requirements.

We will notify you by email regarding the approval or rejection of your return.

If approved, the refund will be issued to your original payment method.

Please allow up to 10 business days after approval for us to process your refund. Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

We do not control processing times imposed by banks or payment providers.

9. Refund Amount

Approved returns will generally be refunded for the amount paid for the returned product.

Original shipping charges are non-refundable for standard returns unless otherwise required by law or the return resulted from an error by DaRucci Jackets.

If the customer is responsible for return shipping, those shipping costs will not be reimbursed.

We do not charge a restocking fee for eligible returns under this policy.

10. Late or Missing Refunds

If you have received confirmation that your refund was processed but have not yet received the funds:

1. Check the account associated with your original payment method.

2. Contact your bank, credit card company, or payment provider, as processing times may vary.

3. If the refund still cannot be located after the applicable processing period, contact us at hello@daruccijackets.com.

We will assist you in confirming the status of the refund from our side.

11. Order Cancellations

If you need to cancel an order, contact us as soon as possible at hello@daruccijackets.com.

We will attempt to accommodate cancellation requests if the order has not yet been processed or shipped.

Once an order has entered fulfillment or has been shipped, we may be unable to cancel it. In that case, you may request a return after receiving the order in accordance with this Refund and Returns Policy.

12. Refused or Undeliverable Packages

Customers are responsible for providing complete and accurate shipping information when placing an order.

If a package is returned to us because of an incorrect or incomplete address, repeated failed delivery attempts, refusal of delivery, or another circumstance attributable to the customer, any actual shipping or return costs incurred may be deducted from the refund where permitted by law.

13. Return Address

Please contact us before sending any return.

The correct return address and return instructions will be provided after your return request has been reviewed and authorized.

Do not automatically return products to the business/contact address shown on our website unless our customer service team specifically instructs you to do so.

14. Policy Consistency

This Refund and Returns Policy applies to eligible purchases made directly through the DaRucci Jackets website.

Any return information displayed on individual product pages, checkout pages, promotional materials, or other areas of our website should be read together with this policy.

If a product is subject to a specific return exception, that exception will be clearly disclosed before purchase.

15. Contact Us

If you have questions about a return, exchange, cancellation, or refund, please contact us:

DaRucci Jackets
151 Orchard St
New York, NY 10002
United States

Email: hello@daruccijackets.com
Phone: +1 917-639-3645
Website: daruccijackets.com